How can we help?
For account access, subscription status, receipt recognition, cloud backup, or data deletion questions, contact Pelza support.
Email: support@yydsoh.cloud
We usually reply within 3 business days. Support is currently available in English, and replies may follow Asia/Shanghai business hours.
Please include your app version, device model, iOS version, and a short description of the issue. Do not send passwords, private keys, or full payment details.
Common questions
No. Pelza records expenses without bank login or bank account connection.
Local records stay on your device by default. AI recognition and cloud features may process selected content through Pelza and relevant service providers.
Yes. Always review the amount, date, currency, merchant, and category before saving.
Open Profile > Account settings > Delete account.
Open Profile > Privacy & security > Delete local data.
Open Profile > Plan management, then tap Purchased already? Restore while signed in.
Cancel from Apple subscriptions in iOS Settings or your App Store account page.
Check the email address, spam folder, and network. If codes still fail, contact support.